Privacy Policy – Shahab Gemilang Sdn. Bhd.

Effective Date: October 1, 2026

Company Name: Shahab Gemilang Sdn. Bhd.

Business Type: Automotive Car Wrapping & Vehicle Detailing Services

Location: Malaysia

1. Introduction

Welcome to Shahab Gemilang Sdn. Bhd. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our social media pages, submit inquiries, or use our car wrapping and vehicle detailing services.

By engaging with our services or providing your personal data, you consent to the practices described in this Privacy Policy, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant digital advertising platform standards (including TikTok).

2. Information We Collect

We may collect personal data from you when you interact with our advertisements (such as TikTok Lead Generation forms), visit our physical premises, or communicate with us via phone, WhatsApp, or social media. This information may include:

Contact Information: Full name, phone number, and email address.
Vehicle Information: Vehicle make, model, year, license plate number, and specific styling preferences (e.g., color change, matte/gloss finish, PPF, commercial branding).
Communication Data: Messages, inquiries, appointment details, and feedback submitted through our ads, website, or messaging apps.
Technical & Usage Data: IP address, device type, browser information, and interaction data collected automatically when you visit our landing pages or view our TikTok advertisements (via cookies and pixels).

3. How We Use Your Information

We use the collected information for the following business purposes:

Service Delivery: To provide quotations, schedule car wrapping or detailing appointments, and carry out requested automotive services.
Customer Support: To respond to your inquiries, provide after-care maintenance tips, and follow up on your vehicle status.
Marketing & Advertising: To run targeted advertising campaigns (including TikTok Ads), analyze ad performance, and send you promotional offers, updates, or discounts regarding our services (with an option to opt out at any time).
Legal & Administrative: To maintain accurate business records, process payments, and comply with Malaysian legal and tax regulations.

4. How We Share Your Information

We treat your personal data with strict confidentiality. We do not sell, rent, or trade your personal data to third parties. We may only share your information with:

Service Providers: Trusted third-party vendors who assist us in operating our business, managing our customer relationship management (CRM) tools, or running digital marketing campaigns (e.g., Meta, TikTok, and messaging platforms).
Legal Authorities: When required by law, government authorities, or regulatory bodies in Malaysia to comply with legal processes.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights Regarding Your Data

Under the Malaysian PDPA and applicable privacy standards, you have the right to:

Access & Correction: Request access to or correction of your personal data held by us.
Withdraw Consent: Opt out of receiving marketing communications or withdraw your consent for us to process your data at any time by contacting us directly.

7. Third-Party Links & Advertising Platforms

Our ads may appear on platforms like TikTok or Facebook. These platforms have their own independent privacy policies. We encourage you to review their respective policies to understand how they collect and handle your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Company: Shahab Gemilang Sdn. Bhd.
Location: 22, Lorong Halaman Indah 2, Taman Halaman Indah, 14200, Jawi, Pulau Pinang, Malaysia
Email: frontdesk@shahabgemilang.my
Phone / WhatsApp: +601111897421